ACE RETURN / REFUND POLICY
»
All items
returned must be in their original packaging
»
All items
must be returned within 20 days of placing your order
»
All returned
items must be in saleable condition
»
Any damage
that occurs during shipping must be documented at time of
receipt
»
Any hidden
damage found after receiving order must be reported to Ace
within 72 hours after receipt of goods
»
Ace will pay
for the return freight and replacement items when we have
made an error or sent defective items
»
The receiver
will be responsible for the return and the freight charge of
the replacement items when they have ordered an item in
error, no longer need the item, or over order the item.
»
A restock fee
of 20% will be charged when items are incorrectly ordered,
over-ordered, or no longer needed
»
Credits
issued on orders that are placed with a credit card, will be
credited back to the credit card.
PROCEDURE TO BE FOLLOWED FOR RETURNS
»
Call Ace
Office Supplies and explain the reason for return. Ace will
then issue or give a return authorization number.
»
For defective
items or items shipped in error, Ace will issue a call tag
to pick up the items. The items will need to be ready for
pick-up in their original packaging with the R.A. number
clearly written on the outside of the box. A copy of the
purchase order or Ace invoice that was used in the original
order should be sent inside the package. This will
facilitate quick and proper credit or replacement of the
item to the proper account.
»
The correct
item will be shipped or full credit will be given upon
receipt and inspection of the goods. In case the
replacement was needed urgently it will be sent with a new
invoice which will be credited when the returned item is
received and inspected. Credit memos will be issued twice a
month.
»
If the items
are returned due to an error on the part of the ordering
unit, they will be expected to ship it back with a copy of
the purchase order or invoice at their expense and also pay
for the shipping charges of the replacement item. A restock
fee of 20% will be charged on the credit memo.
