» All items returned must be in their original packaging

» All items must be returned within 20 days of placing your order

» All returned items must be in saleable condition

» Any damage that occurs during shipping must be documented at time of receipt

» Any hidden damage found after receiving order must be reported to Ace within 72 hours after receipt of goods

» Ace will pay for the return freight and replacement items when we have made an error or sent defective items

» The receiver will be responsible for the return and the freight charge of the replacement items when they have ordered an item in error, no longer need the item, or over order the item.

» A restock fee of 20% will be charged when items are incorrectly ordered, over-ordered, or no longer needed

» Credits issued on orders that are placed with a credit card, will be credited back to the credit card.

PROCEDURE TO BE FOLLOWED FOR RETURNS

» Call Ace Office Supplies and explain the reason for return.  Ace will then issue or give a return authorization number.

» For defective items or items shipped in error, Ace will issue a call tag to pick up the items.  The items will need to be ready for pick-up in their original packaging with the R.A. number clearly written on the outside of the box.  A copy of the purchase order or Ace invoice that was used in the original order should be sent inside the package.  This will facilitate quick and proper credit or replacement of the item to the proper account.

» The correct item will be shipped or full credit will be given upon receipt and inspection of the goods.  In case the replacement was needed urgently it will be sent with a new invoice which will be credited when the returned item is received and inspected.  Credit memos will be issued twice a month.

» If the items are returned due to an error on the part of the ordering unit, they will be expected to ship it back with a copy of the purchase order or invoice at their expense and also pay for the shipping charges of the replacement item.  A restock fee of 20% will be charged on the credit memo.